AI Solutions

 Several organizations have successfully enhanced their customer service operations by integrating conversational AI technologies. These AI systems provide quick access to necessary information, streamline service by reducing the reliance on inefficient document management systems, and significantly reduce the time customer service agents spend searching for information. As a result, these… Read more: Transformation trough customer service operations and enhanced human agent efficiency with conversational AI

TechData, a wholesale company with a revenue of $35 billion, implemented a global solution to standardize credit management workflows, leading to significant savings and efficiency gains. By integrating a system that automates credit scoring, monitoring, and currency conversion for financial reporting, the company achieved a 120% improvement in credit department… Read more: Recurring savings through global standardisation of credit workflow

Scotts Miracle-Gro, recognizing the need to streamline its manual, spreadsheet-based account reconciliation process to ensure SOX compliance, turned to BlackLine to automate the procedure. This shift to automation enabled by BlackLine, an SAP partner, has standardized account reconciliation across the company, significantly reducing time spent on manual reconciliations and enhancing… Read more: Finding a better way to demonstrate SOX compliance was the main reason to look into automating its account reconciliation procedures

The “PharmaGPT” project aims to make medical information more accessible and understandable, particularly for groups such as the elderly and non-native speakers who struggle with the complex language of medicine package leaflets. To address this, a sophisticated AI-based Retrieval Augmented Generation (RAG) system was developed, capable of navigating and analyzing… Read more: Pharma GPT: Advanced Retrieval Augmented Generation with medical data

Mercedes-Benz, facing industry disruptions, recognized the need for a digital transformation to streamline their contract management processes. They implemented the Icertis Contract Intelligence (ICI) platform to create a single source of truth for all contracts, enhancing their ability to manage over 500,000 supplier relationships effectively. The ICI platform significantly reduced… Read more: Iconic automaker gains efficiency and performance with a smarter approach to contracts