AI Solutions

 Several organizations have successfully enhanced their customer service operations by integrating conversational AI technologies. These AI systems provide quick access to necessary information, streamline service by reducing the reliance on inefficient document management systems, and significantly reduce the time customer service agents spend searching for information. As a result, these… Read more: Transformation trough customer service operations and enhanced human agent efficiency with conversational AI

Diebold Nixdorf, a leader in IT solutions for retail banking and commerce sectors, has implemented AI-driven service engineering to enhance the efficiency of ATM service operations. Initially, ATM malfunctions were identified using basic rules without detailed action plans for technicians. By leveraging AI to analyze historical ATM data and service… Read more: AI-supported service engineering

The “PharmaGPT” project aims to make medical information more accessible and understandable, particularly for groups such as the elderly and non-native speakers who struggle with the complex language of medicine package leaflets. To address this, a sophisticated AI-based Retrieval Augmented Generation (RAG) system was developed, capable of navigating and analyzing… Read more: Pharma GPT: Advanced Retrieval Augmented Generation with medical data