AI Solutions

 Several organizations have successfully enhanced their customer service operations by integrating conversational AI technologies. These AI systems provide quick access to necessary information, streamline service by reducing the reliance on inefficient document management systems, and significantly reduce the time customer service agents spend searching for information. As a result, these… Read more: Transformation trough customer service operations and enhanced human agent efficiency with conversational AI

Scotts Miracle-Gro, recognizing the need to streamline its manual, spreadsheet-based account reconciliation process to ensure SOX compliance, turned to BlackLine to automate the procedure. This shift to automation enabled by BlackLine, an SAP partner, has standardized account reconciliation across the company, significantly reducing time spent on manual reconciliations and enhancing… Read more: Finding a better way to demonstrate SOX compliance was the main reason to look into automating its account reconciliation procedures

At Leipzig University Hospital, haematologists faced the challenge of identifying relevant research papers for rare blood cancers and individual patient cases from the flood of new scientific publications. The clinic partnered with Merantix Momentum to develop an NLP-based solution that automatically filters and ranks clinical publications according to their relevance… Read more: AI-supported decision support for haematology